Let us see Troubleshoot Slow Internet Speeds on Mobile
Follow the steps mentioned below to troubleshoot slow internet speeds on mobile
Step 1: Check whether you have active plan and high speed data balance in your account. To do so, open MyJio App and check the data balance and your renewal time on the home screen. If high speed data is consumed completely as per the plan, the internet speed will be reduced to 128kbps or 64kbps as per your plan.
To continue enjoying 4G speed you can recharge your mobile using the available data booster packs.
Step 2: Check whether you are experiencing slow browsing speed on a specific speed or app or on all websites and apps. If it is only on a specific website or app, then it can be related to that particular website or app itself.
Step 3: If you have another 4G compatible device insert your Jio SIM and try accessing internet from that device. If you are getting good speed on the other handset, then it is clear that the issue is with the handset. You can get your handset checked from the service center of your mobile phone manufacturer.
Step 4: If you have data balance, the issue is not with specific site or app and also not with the handset then try running a speed test. You can download the app Net Velocity from Play Store or App Store and run speed test to know your upload and download speeds.
If you are still facing issues then you can chat with our advisor using MyJio App.
To know more about the My Jio App click https://www.jio.com/en-in/apps/my-jio
To download Jio Apps click https://www.jio.com/en-in/apps
To watch more Videos from Reliance Jio click https://www.youtube.com/jio
Reliance Jio Infocomm Limited, doing business as Jio, is a LTE mobile network operator in India. Mukesh Ambani, owner of Reliance Industries Limited (RIL) whose Reliance Jio is the telecom subsidiary, had unveiled details of Jio's fourth-generation (4G) services on 12 June 2015 at RIL's 41st annual general meeting. Jio is the largest 4G network in India offering High Speed Internet & Unlimited Free Voice Calls.
Official Website: https://www.jio.com/
Facebook: https://www.facebook.com/jio
Twitter: https://twitter.com/reliancejio
Follow the steps mentioned below to troubleshoot slow internet speeds on mobile
Step 1: Check whether you have active plan and high speed data balance in your account. To do so, open MyJio App and check the data balance and your renewal time on the home screen. If high speed data is consumed completely as per the plan, the internet speed will be reduced to 128kbps or 64kbps as per your plan.
To continue enjoying 4G speed you can recharge your mobile using the available data booster packs.
Step 2: Check whether you are experiencing slow browsing speed on a specific speed or app or on all websites and apps. If it is only on a specific website or app, then it can be related to that particular website or app itself.
Step 3: If you have another 4G compatible device insert your Jio SIM and try accessing internet from that device. If you are getting good speed on the other handset, then it is clear that the issue is with the handset. You can get your handset checked from the service center of your mobile phone manufacturer.
Step 4: If you have data balance, the issue is not with specific site or app and also not with the handset then try running a speed test. You can download the app Net Velocity from Play Store or App Store and run speed test to know your upload and download speeds.
If you are still facing issues then you can chat with our advisor using MyJio App.
To know more about the My Jio App click https://www.jio.com/en-in/apps/my-jio
To download Jio Apps click https://www.jio.com/en-in/apps
To watch more Videos from Reliance Jio click https://www.youtube.com/jio
Reliance Jio Infocomm Limited, doing business as Jio, is a LTE mobile network operator in India. Mukesh Ambani, owner of Reliance Industries Limited (RIL) whose Reliance Jio is the telecom subsidiary, had unveiled details of Jio's fourth-generation (4G) services on 12 June 2015 at RIL's 41st annual general meeting. Jio is the largest 4G network in India offering High Speed Internet & Unlimited Free Voice Calls.
Official Website: https://www.jio.com/
Facebook: https://www.facebook.com/jio
Twitter: https://twitter.com/reliancejio
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